Echo envisioned an easy-to-use, cloud-native solution, designed to transform how utility companies manage billing in the era of connected customers.
That’s how Aptumo was born: an innovative SaaS customer billing solution, built by Echo on Salesforce, to enable utility companies to make billing easy, and to reduce billing and CRM data synchronisation headaches across customer service operations.
Problem and Challenges
Echo’s team is large and globally distributed, and it was crucial that the same security and technical standards were observed consistently throughout product development.
Successfully passing the AppExchange Security Review was vital to avoid delays to the Echo’s planned time-to-market, and this was adding additional pressure to the product development team.
In the meantime, customers from multiple geographies were buying into Echo’s vision and new regulatory requirements continued to emerge that needed to be built into the product quickly: in simple words, development could not be stopped.
Echo needed a way to deliver innovation quickly while ensuring top-class security standards were always met, enabling them to clear the AppExchange Security Review in line with their planned timeline.